Our psychologists use a specialized software called VSee designed for just this purpose. Your visit will take place via webcam or phone.
Is it secure?
YES. This is the primary reason our psychologists utilizing this software and require it for all remote visits. It is private and confidential according to the regulations set out by the HIPAA law.
Do I have to use this service?
NO. We would PREFER to see you in person, and you are in no way required or obligated to use telemedicine services. However if you would like to see your psychologist remotely for your convenience, you can only do so through this platform (NOT telephone).
How much will it cost?
A telemedicine visit will be considered exactly the same as a regular in-person visit. That means you will be responsible for whatever copay, coinsurance, or out-of-pocket fee you usually pay.
Will my insurance cover it?
Based on new state and federal legislation, this should now be covered as the equivalent of a regular visit. However we do recommend that you call your insurance company and check whether your plan reimburses for telemedicine visits as regular visits. Our billing assistant can help you with this.
How often can I use telemedicine instead of in person sessions?
This will be determined on a case-by-case basis, so please discuss with your psychologist. However generally you will be required to meet for an in-person session at least once a month. Telemedicine sessions will take place on the same day and at the same time as your usual in person session.
Do I need to be in New York state?
According to licensure regulations psychologists are only permitted to practice in the state in which they are licensed. For telemedicine sessions this pertains to where the patient and psychologist are located at the time of the telemedicine session (i.e. their home or school address). Our psychologists are only licensed in New York state.
How do I utilize telemedicine sessions?
You will need to sign up for a VSee account (free), and also download some software, by clicking here. You will also need to sign an additional consent form for receiving this mode of treatment. Finally at the beginning of each session you will need to fill out a questionnaire about how you have been feeling in the last week and upload it through a secure link that will be shared with you. As some information is lost during telemedicine sessions, we make up for this by filling out this extra questionnaire before each session.
17-19 West 45th St, Suite 907, New York, NY 10036 142 Joralemon St, Suite 5F, Brooklyn, NY 11201 t - 646 868 8396 f - 646 768 9496